Hacked Website Recovery
A hacked website needs a clear recovery plan.
Unexpected redirects, malware warnings or changes you did not make? We review the affected website, recommend a recovery path and check agreed repairs.
Niagara & Ontario Website recovery help
Something changed?
- Suspicious redirects
- Browser or search warnings
- Unauthorised pages or accounts
Understand before changing
Review the changes. Choose the recovery path.
First, review the symptoms, available records, access and host notices. Agree containment with the authorised owner and host.
A backup can contain the same weakness or unwanted changes. Restoring it still needs checks.
What to do when a site looks hackedRecovery decisions
Assessment → agreed work → checksPlatform, extent, access and backup quality shape the plan.
Clean affected components
Address unwanted changes within the agreed scope.
Restore a suitable backup
Review its condition and the changes it may overwrite.
Review likely entry points, access and vulnerable components. Test agreed business journeys; record changes, observations and remaining risks.
What is included in the quote — and what needs separate scope?
Your written quote identifies the assessment, cleanup or recovery, and checks included for your platform. You receive findings, a change summary, test observations, remaining risks and follow-up notes.
Host and vendor charges are separate. Rebuilds, unrelated systems, extensive incident forensics and ongoing monitoring need a separate scope. Additional work is agreed before proceeding.
Website cleanup alone cannot determine whether other business systems or records were affected. Supported platforms, including WordPress, are reviewed before accepting the work; custom components may need their developer or vendor.
Questions & answers
Before you request recovery
What does the recovery assessment cover?
The affected components, available records and access, and options for cleanup or restoration. Timing and what can be recovered depend on the platform, extent of the problem and backup quality.
How are backups used in recovery?
A suitable backup may support restoration. We review its condition and the likely cause, because it can contain compromised files or the same weakness. A normal-looking page is not proof of recovery.
Can you help with WordPress?
Yes, where the installation and available access are suitable for the work. We review the host and installation first; unsupported or custom components may need their developer or vendor.
What happens to browser or search warnings?
Where applicable, review requests follow remediation. The reviewing service controls its own decisions and timing; cleanup does not guarantee immediate warning removal.
What should I send first?
Send the website address, symptoms, when you noticed them and redacted warnings. Leave out passwords, security codes and sensitive records. Any access is arranged separately.
What happens after the recovery work?
You receive remaining risks and follow-up notes. Ongoing maintenance or monitoring needs a separate agreement. Cleanup cannot guarantee that a website will never be compromised again.
Useful reading